Proof of purchase must be provided by the customer.Exchanges are not available for the following products: individual pens & markers, paint, sprays, face paints and books, unless they have an unbroken seal to prove they have not been used.If you have changed your mind about a product purchased at Art Shed Brisbane (not online) you can exchange the product for store credit or other items. Exchanges for change of mind (In-store only): Please choose items carefully as we do not provide refunds for incorrect choice or change of mind for in-store purchases. Once we receive the goods, you will receive your refund via your original payment method within 14 working days. Once a return has been approved, we will organise the return of the goods (in the case of faulty goods, Art Shed Brisbane will be responsible for return postage costs). Please email Art Shed Brisbane prior to returning the goods and provide the following: invoice number product name reason for refund request submit an image if possible include all your contact details). There is no time limit for the return of goods which meet the criteria listed above under ‘When are customers entitled to a refund’. Bank statement showing transaction total and date of purchase.Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

If they are unable to prove from whom and when the item was purchased.

If a customer knew, or should have known about a fault when the goods were bought, for example when sold as ‘damaged’ or seconds.

This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

When they changed their mind about a product.

When are customers not entitled to a refund?

Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund. Does not match the sample or description the customer was shown.Does not do the job that the customer was led to believe it would do.Has a fault that the customer did not know about at the time of purchase.Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases. So I wondered if you – or anyone else – know anything about the General’s product, and if it is OK to use for the initial sketch.(please scroll down for our In-store Purchases refund policy) Change of mind But I suddenly realized that “white charcoal” is a bit of an oxymoron, isn’t it? Isn’t charcoal always blackish? On the General’s site, it’s listed with the charcoal pencils, but I’m wondering if what I’m using may not be charcoal at all.Įven though I’m still a relatively new oil painter, I’m trying to build good habits and use solid materials as much as possible. Consequently, I’ve switched to using General’s “White Charcoal (#558) pencil for some of my initial sketches. Hi Bill! I paint on a toned canvas, and I once had a problem with black charcoal messing up a very light area of paint (from what you said, it sounds as if this may have been a lack-of-experience kind of thing). If transferred, there is no loose pigment to cause contamination. What slight “contamination” you experience is minimal, and then only when drawing directly on the surface with charcoal. Charcoal mixes with, and disappears into your painting as you apply the paint. The charcoal is similar the the ingredient in Ivory Black Paint. Isolating layers, and fixatives are much more likely to cause problems than any slight contamination of the paint with the residual charcoal. When transferred in such a manner, it cannot be rubbed off, and no sealing, or isolating layers required. Very indelible, if transferred to a dry, but “fresh” oil-painted surface.

Chalk pencil